OSF Healthcare Careers

Manager Patient Experience - PEO001728

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: Monday-Friday 8:00-4:30
Location: 800 NE Glen Oak Ave, Peoria, IL, United States

800 NE Glen Oak Ave, Peoria, IL, United States

Job Description

Description

The Manager Patient Experience plans, coordinates, and implements services, programs, and activities of staff that align to the OSF mission and service excellence philosophy. Promotes excellence in leadership practice by serving as evaluator, change agent, educator, facilitator, and service excellence role model. Builds collaborative relationships with all constituents. Utilizes leadership skills and competencies to create and enhance a culture that supports the concept of exceptional patient experience and outcome management. Continuously evaluates progress and identifies and mitigates barriers to success in order to achieve targeted results.

Qualifications

REQUIRED QUALIFICATIONS:

 

Bachelors  

 

3 years of experience in healthcare, patient experience, or similar field

 

 

Experience with public-speaking, facilitation, and leading teams

 

 

 

 

PREFERRED QUALIFICATIONS:

 

Master's degree in healthcare related field

 

 

Previous volunteer and/or patient relations experience

 

Excellent interpersonal communication, written and verbal communication, and collaboration skills

 

Advanced computer skills and data analysis in order to provide successful and sustainable outcomes

 

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

Similar Jobs

Manager, Physician Office

Peoria, IL, United States

Manager Physician Office

Peoria, IL, United States

Director Venture Investments

Peoria, IL, United States

Supervisor Contact Center Clinical

Peoria, IL, United States

Director Strategic Planning

Peoria, IL, United States

Director Physician Practice

Peoria, IL, United States

Supervisor Contact Center Clinical

Peoria, IL, United States

Provost

Peoria, IL, United States

Untitled Document