OSF Healthcare Careers

Certified Medical Assistant, Care Guide - URG000259

Hours per week: 24
Status (Benefits): Part-Time
Work Schedule: 12 hours, 7:30am-8pm, mainly weekends, and holidays. Willing to work at Morris or Ottawa locations
Location: 1715 N Division St, Morris, IL, United States

1715 N Division St, Morris, IL, United States

Job Description


The Certified Medical Assistant Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Care Guide is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of the Manager Urgent Care (URGO) and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Care Guide is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.




This position requires specific knowledge and training related to the performance of administrative skills, technical / clinical skills and medical procedures commonly performed in a medical practice setting.  


The position requires a High school diploma or equivalent and successful completion of an accredited Medical Assistant program and completion of a pharmacology and medication administration course. 


This program may be accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES).


CMA Certification and verification by the American Association of Medical Assistants (AAMA) or American Medical Technologist (AMT) is required. 


 (Below is a link to the schools that OSF recognizes for C M A Certification)





A physician delegation agreement will be completed and reviewed for each CMA on an annual basis. 


The incumbent should have excellent interpersonal skills and demonstrate compassion and caring in dealing with others.   

Must have the ability to operate office equipment and proficiency in base computer skills.







Knowledge of CPT-4 and ICD-9 codes is preferred. 





Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.


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Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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