OSF Healthcare Careers

Telecomm Operator - OSF016886

Hours per week: variable
Status (Benefits): Limited
Work Schedule: PRN
Location: 5666 E State St, Rockford, IL, United States

5666 E State St, Rockford, IL, United States

Job Description

Description

The telecommunications operator provides a positive first impression to callers and matches his/her request to available resources/services. Serves as a resource to internal/external callers regarding the physicians, mission partners, and services associated with this OSF facility and region. Responds in a calm, professional manner in handling patient/family concerns and effectively uses a variety of communication methods to respond to emergency situations.

Qualifications

REQUIRED QUALIFICATIONS:

 

High School diploma or GED

 

Phone systems work or customer service, 1 year

 

Strong customer service and interpersonal communication skills, keyboarding, knowledge of phone systems and basic computer software applications.

 

 

PREFERRED QUALIFICATIONS:

 

Prior switchboard operator experience, especially in healthcare setting, 1-2 years. 

 

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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