OSF Healthcare Careers

Patient Financial Navigator I - PEO001722

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: M-F 8:00-4:30
Location: 1420 W Pioneer Pkwy, Peoria, IL, United States

1420 W Pioneer Pkwy, Peoria, IL, United States

Job Description

Description

The Patient Financial Navigator I ensures that each patient has a complete and accurate OSF financial record, which includes patient demographics, insurance coverage, responsible guarantor, and registration precision in a manner which the patient understands the services they are receiving, their financial responsibilities for the services provided, and expectations of them pre and post service. Financial education will be provided to patients to provide clarity regarding their estimated out of pocket expenses and assistance with bill pay options. The Patient Financial Navigator is expected to be knowledgeable on payment alternatives, grants, programs, and any other type of assistance to educate and support the patient on their financial options. This includes determining a patient's payer source including but not limited to obtaining authorization from the payer which includes identifying if services need an authorization, referral, or pre-determination as well as if the procedure is a covered benefit, if the payer is out of network, and be able to assist the patient who has questions on an existing bill or invoice. They must be capable of communicating clearly and concisely, both verbally and in writing, with peers, supervisors, payors, physicians, patients, and other departments.

Qualifications

REQUIRED QUALIFICATIONS:

Associates  

 

1 year experience with customer service/relations. 

 

Excellent interpersonal and communication skills.

 

Solid computer skills, including proficiency with Microsoft software.

 

Strong analytical and problem solving skills, with the ability to be detail oriented.

 

 

 

PREFERRED QUALIFICATIONS:

 

Bachelor Degree in Business Administration or Healthcare related field

 

Revenue Cycle including Patient Registration or Patient Accounts

 

 

HFMA or CRCR certification

 

 

Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.

 

 

Knowledge of medical terminology

 

 

Experience with medical billing, including working with insurance companies, third party administrators, and collections with heavy emphasis on customer phone contact

 

Problem solving, conflict management, time management, communication skills

 

 

Knowledge of standard PC word processing and website navigation

 

 

Must complete all required revenue cycle training and certification level I within 12 months of hire.

 

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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