OSF Healthcare Careers

Contact Center Agent 1 Answering Service/Scheduling - PAT001637

Hours per week: 16
Status (Benefits): Part-Time
Work Schedule: Sun-off, Mon-1200-2030, Tues-off, Wed-off, Thurs-off, Fri-off, Sat-1200-2030
Location: 7915 N Hale Ave, Peoria, IL, United States

7915 N Hale Ave, Peoria, IL, United States

Job Description

Description

The Agent I contributes to overall patient experience by delivering exceptional customer service to patients, families, caregivers, providers and the community during every interaction. Performs a complex variety of patient care activities in a contact center environment, including accurate appointment scheduling and pre-registration to achieve first contact resolution and optimize patient flow. Navigates a wide variety of scheduling requirements for various modalities. Consistently demonstrates OSF’s mission and service standards while addressing patient inquiries and concerns. Collaborates with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes.

Qualifications

REQUIRED QUALIFICATIONS:

 

High School Diploma or GED.

 

2 years of customer service experience.

 

 

Embraces a culture of customer-centric behavior and innovation critical to a contact center environment

 

Possesses strong customer service skills and the ability to demonstrate courtesy, compassion and empathy

 

Must be able to multitask, use of dual monitors, handling telephone conversations with customers while entering data in a computer real time

 

Ability to work in multiple types of electronic systems at once to manage consumers needs

  

Must be available to work a flexible schedule that may include evening, weekend and holiday shifts

 

Proficiency in the use of computers and ability to type a minimum of 35 wpm

 

Must have strong verbal and written communication skills including good voice quality; good diction and articulation

 

Possesses the ability to work independently and learn on the job. Recognizes and solves typical problems that occur in own work area without supervisory approval; evaluates and selects solutions for established operations.

 

 

 

 

PREFERRED QUALIFICATIONS:

 

Bachelor’s degree

 

2 years’ customer service experience in a healthcare setting

 

Knowledge of terminology used by insurance and managed care health plans

 

Knowledge of medical terminology

 

Knowledge of functions and relationships within a hospital environment

 

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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