OSF Healthcare Careers

Lead Patient Access - OSF015546

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: M-F primarily 11am-730pm, time could vary; dept on call rotation; may require weekends and holidays
Location: 5666 E State St, Rockford, IL, United States

5666 E State St, Rockford, IL, United States

Job Description


The Patient Access Lead is responsible for patient registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. Function as a team resource on highly complex issues and problem resolution. They will serve as a dedicated escalation point for multiple functional areas and determine the appropriate outside resources needed to support escalation. This position has a significant understanding of the revenue cycle and the importance of evaluating and securing all appropriate financial resources for patients to maximize reimbursement to the Health System. Oversight of department representatives will be provided to ensure quality and efficiency of functions performed including mentoring, training, quality assurance, assists with screening of potential candidates, analyzing reports, auditing, account resolution, completion of department schedules and payroll. The Patient Access Lead is expected to guide and support change and process improvement opportunities throughout the department. As a result they will provide day to day work assignments and oversight to staff and work with the department manager to set standards, develop, and execute improvement plans.




Associate’s Degree or equivalent experience of 3 years in a healthcare or public health setting with one of a combination of the following: patient finance, insurance benefits, financial assistance programs, public health, social services, or other community based background



1 year experience in healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payor, Medicaid case work, admitting or billing experience



Working knowledge of standard Microsoft Office applications and website navigation


Problem solving, conflict management, time management, good oral and written communication skills


Meets requirements for internal Revenue Cycle Patient Access quality audits, competencies, productivity, performance, and adheres to the Standards of Performance


Required to complete all role specific revenue cycle training and certification within 12 months






Bachelor Degree in Business Administration or Healthcare related field


3 years in an office clerical setting or customer service environment


HFMA CRCR certification


Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology







Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.


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Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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