DescriptionReporting to the Manager of Behavioral Health and according to established policies and procedures developed to assist patients/families and Ministry partners by interacting with individuals and connecting them to resources that meet mental health needs as defined below. Assists patients/families, agencies, OSF healthcare staff by identifying resources for patients with behavioral healthcare needs. Responsible for appropriate use of resources to ensure our patients receive care that is continuous, comprehensive, and coordinated across the care continuum related to Behavioral Health needs. Works with patients and families to triage concerns, identify available resources, provide outreach including appointment reminders and scheduling of appointments and generally problem solve. Works closely with community resources and serves as a community resource knowledge expert. Assists in meeting regulatory requirements and current contractual obligations.
Associates degree required.
Computer literacy with proficiency in Word, Outlook and Internet usage; must be willing and able to learn necessary skills for use of Electronic Medical Record (EMR).
Knowledge of data entry and basic understanding of data analytics.
Work requires critical thinking ability ability necessary to prioritize own workload to ensure tasks are completed in a timely manner and within established timeframes.
Able to multi-task effectively.
Interpersonal skills necessary to work in person with patients/families, etc., answer telephones, communicate with team members, department staff and external personnel, exchange information on factual matters, and perform other activities requiring courtesy and tact.
Interact with external and internal personnel in order to exchange and gather patient care data to continue continuity of care.
Flexibility and willingness to adapt to evolving job roles within the constantly changing work environment are required.
Confidentially required when handling patient or personnel records, Interpersonal skills necessary in order to deal effectively and courteously with a diverse group of internal callers and visitors, and external contacts.
Able to recognize crisis situations to elevate to management/clinicians/Emergency Department, Emergency Response Service or other Community Emergency Resources.
Must maintain confidentiality and follow HIPPA and other regulatory requirements at all times.
Bachelor’s degree preferred related to healthcare field to develop mastery of skills needed to perform job.
Behavioral Health or general Healthcare experience preferred.
Applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age physical or mental handicap unrelated to ability or an unfavorable discharge from military service.
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Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.