OSF Healthcare Careers

Coordinator Front Office - OSF015227

Hours per week: 16
Status (Benefits): Part-Time
Work Schedule: 2 - 8 hour shifts (7a-3:30p or 8a-4:30p). Hours and days may vary. No weekends or holidays.
Location: 530 NE Glen Oak Ave, Peoria, IL, United States

530 NE Glen Oak Ave, Peoria, IL, United States

Job Description

Description

The Coordinator Front Office is responsible for daily front office activities and workflow of a physician office practice. They champion Mission Partner engagement and exceptional customer service through their interactions with their team, patients, families and their support systems. They are committed to providing a patient-first experience and their accountability helps create an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Escalates patient concerns as needed to provide prompt resolution. Schedules and staffs FOA team members, monitors reports, patient complaints and escalates concerns to leadership. They lead by example and demonstrate accountability for ensuring safe, high quality patient care, enhancing the patient and family experience, and providing effective leadership that contributes to OSF Mission, Vision and Values.

Qualifications

REQUIRED QUALIFICATIONS:

 

High school diploma or GED

 

 

2 years of previous customer service experience

 

Knowledge of Microsoft office

 

 

PREFERRED QUALIFICATIONS:

 

Supervisory experience

 

Medical office experience

 

Epic Electronic Medical Record

 

 

Knowledge of common medical coding and billing

 

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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