OSF Healthcare Careers

Data Analyst Contact Center - PAT001612

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: 8AM-4:30PM with operational flexibility
Location: 7915 N Hale Ave, Peoria, IL, United States

7915 N Hale Ave, Peoria, IL, United States

Job Description

Description

 

The Data Analyst Contact Center facilitates the successful adoption, implementation, and monitoring of various regulatory and quality reporting initiatives in the contact center. Responsible for managing work plans, monitoring regulations, meeting reporting deadlines, producing regular and timely status reports, tracking performance, education, and acting as a liaison to coworkers and multidisciplinary workgroups in a highly collaborative atmosphere. An experienced data analysis professional whose database development experience, analytical ability, creativity, forward thinking and knowledge of operational strategies will promote data driven decisions and provide leaders with valuable insights into their operations. This position is primarily responsible for supporting the contact center platform and all adjunct systems on a day-to-day basis with experience designing and supporting omni-channel contact center applications.

 

Qualifications

REQUIRED QUALIFICATIONS:

 

Bachelors  

 

2 years of experience running queries and analyzing data

 

2 years of experience using moderate to advanced level statistical tools

 

Experience with data models and reporting packages

 

 

 

PREFERRED QUALIFICATIONS:

 

Master's degree in Data Analysis, Computer Science, Business, or other quantitative discipline 

 

 

Experience working in a contact center environment

 

Experience with Epic, or similar health information system and database

 

 

Familiarity with OSF services, organizational practice, principles, and mission

 

Functional understanding of SQL

 

Demonstrated ability to analyze large datasets

 

Proven ability to write comprehensive reports

 

Analytical, with an inclination for complex problem-solving

 

Strong attention to detail

 

Customer service and communication (verbal & written) skills, including patience and flexibility with a variety of user knowledge levels and skill sets

 

 

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

Untitled Document