OSF Healthcare Careers

Lead Patient Navigator Referral Specialist - PAT001592

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: M-F, 8:30am-5:00pm, with variability based on patient need. May work intermittent Saturdays throughout the year
Location: 7915 N Hale Ave, Peoria, IL, United States

7915 N Hale Ave, Peoria, IL, United States

Job Description

Description

Performs patient retention outreach to re-align patients with a primary care provider, completes prior authorization for appointments as needed, schedules patient follow up appointments.


As lead, is the first line of support to the team and assists with new hire and ongoing training efforts.

Qualifications

REQUIRED QUALIFICATIONS:

 

High School diploma or GED

 

2 years of work experience in a medical or patient care setting or CNA/MOA, demonstrating strong use of medical terminology skills or

 

1 year of successful work experience, with proven results within a contact center in patient scheduling agent role or referrals specialist role, with a strong command of relevant Epic functionality

 

6 months of experience delivering successful training and training support

 

 

Moderate competency with MS Office, including basic knowledge of MS Excel

 

Outstanding communication, feedback, interpersonal skills, customer service, and organizational skills

 

Proven outstanding patient advocacy skills and ability to critically think to effectively guide the patient in real time

 

Demonstrated critical thinking and independent decision-making skills, with strong attention to detail

 

 

PREFERRED QUALIFICATIONS:

 

Certified Revenue Cycle Representative certification within one year of hire


Associate’s degree in a healthcare, business, or related field

 

1 year of experience in a Navigator or Referral Specialist role

 

Experience with training content development

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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