OSF Healthcare Careers

Supervisor Contact Center Referral Services - PAT001581

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: M-F, 8-4:30 or variable based on business need
Location: 7915 N Hale Ave, Peoria, IL, United States

7915 N Hale Ave, Peoria, IL, United States

Job Description

Description

The Supervisor Contact Center Referral Services is responsible for the day-to-day activities of the Referral Services Department. The Supervisor will build strong, positive relationships with those we serve. The Supervisor will assist with the daily work of the department when needed in addition to using data and quality systems to drive quality, productivity, and performance to ensure the optimal patient experience. Will also integrate the OSF Mission, Values and Vision into the daily work life by actions as well as by words. Ensures consistency with standard operating procedures, aligns appropriate staffing, coaches staff and monitors service delivery. Uses outstanding communication and feedback skills to drive staff satisfaction and overall performance new contact center and digital platforms to ensure excellent patient experience.

Qualifications

REQUIRED QUALIFICATIONS:

 

Associate Degree in a healthcare related field

 

2 years of customer service, contact center, physician office or related experience

 

 

PREFERRED QUALIFICATIONS:

 

Bachelor's degree in a healthcare related field

 

 

1 year of experience leading a team or as a supervisor

 

1 year of experience in clinical setting, such as a physician office

 

6 months of phone experience

 

Prior experience with Epic work queues or scheduling     

 

 

Knowledge of prior authorization process for referrals

 

Knowledge of insurance benefits

 

Strong computer skills, including Excel, Outlook, Word

 

Excellent problem-solving and decision-making skills, with the ability to work in a fast-paced environment with changing priorities

 

Strong communication, interpersonal, and organizational skills. Great phone etiquette and demonstrated superior customer service skills

 

Ability to work collaboratively with a wide variety of people, responding to stressful situations in a calm and rational manner

 

Flexibility and an eagerness to support changes to improve the patient experience

 

 

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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