OSF Healthcare Careers

Data Analyst Contact Center - PAT001577

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: 8AM-4:30PM with operational flexibility
Location: 7915 N Hale Ave, Peoria, IL, United States

7915 N Hale Ave, Peoria, IL, United States

Job Description

Description

The Data Analyst facilitates the successful adoption, implementation, and monitoring of various regulatory and quality reporting initiatives in the contact center. Responsible for managing work plans, monitoring regulations, meeting reporting deadlines, producing regular and timely status reports, tracking performance, education, and acting as a liaison to coworkers and multidisciplinary workgroups.

Develops and maintains dialer tables, blended contact volumes, and exports resultant data from the dialer to the EMR. An experienced contact center operation professional whose database development experience, analytical ability, creativity, forward thinking and knowledge of operational strategies will promote maximum optimization of our workforce. This position is primarily responsible for supporting the contact center platform and all adjunct systems on a day-to-day basis with experience designing and supporting omni-channel contact center applications.

Qualifications

REQUIRED QUALIFICATIONS:

Bachelor’s degree

 

2 years of experience in a clinical setting

 

Experience using reporting/statistical tools and running queries

 

 

Customer service and communication skills, including patience and flexibility with a variety of user knowledge levels and skill sets

 

Basic trouble shooting skills

 

 

 

 

PREFERRED QUALIFICATIONS:

 

Master’s degree in Business Administration or Healthcare Administration 

 

 

Experience working in a call center environment

 

 

Familiarity with OSF services, organizational practice, principles, and mission 

 

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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