Reporting to the Manager of OSF Care Management Center of Expertise and according to established policies and procedures acts as a liaison for OSF Ministry Behavioral Health Navigator. Assists Behavioral Health staff by receiving and intervening with referrals for behavioral health needs. The Service and Resource Specialist – Behavioral Health will assist with identifying patient/family/agency/OSF Ministry partner need and following up as appropriate to their role. Responsible for documenting identified need, addressing tasks within their scope and connecting patients with Behavioral Health Navigators or other appropriate resource for follow-up as indicated. Seeks to ensure our patients/families, and OSF Staff receive assistance that is continuous, comprehensive, and coordinated across the care continuum. Works closely with facility and community resources as needed. Assists with meeting regulatory requirements and current contractual obligations. Integral in ensuring that the Behavioral Health Navigator, Manager of Behavioral Health Services are successful in meeting outcomes.
Work requires approximately 2 years prior work experience in a setting necessary to develop mastery of the required support skills and to gain a thorough understanding of department/unit policies, procedures and operations to assume duties of interacting with patients/families, and other department staff.
Minimum of a high school diploma or GED required.
Previous healthcare experience, particularly in a Physician’s office or behavioral health care setting preferred.
Working knowledge of computer software applications and electronic health record.
Knowledge of data entry and basic understanding of data analytics.
Work requires critical thinking ability necessary to prioritize own workload to ensure tasks are completed in a timely manner and within established time frames.
Interpersonal skills necessary to answer telephones, communicate with team members, department staff and external personnel, exchange information on factual matters, and perform other activities requiring courtesy and tact. Interact with external and internal personnel in order to exchange and gather patient care data to continue continuity of care.
Flexibility and willingness to adapt to evolving job roles within the constantly changing work environment is required.
Confidentially required when handling patient or personnel records, interpersonal skills necessary in order to deal effectively and courteously with a diverse group of internal callers and visitors, and external contacts.
Applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age physical or mental handicap unrelated to ability or an unfavorable discharge from military service.
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Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.