The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.
High school or GED equivalent
Customer service experience.
Typing, filing, telephone skills
Basic Microsoft application basic proficiency
Excellent Customer Service skills
Basic knowledge of medical terminology, ICD-10 and CPT codes
Electronic Medical Record experience
Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.
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