OSF Healthcare Careers

Patient Centered Care Specialist - OSF012530

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: 8 hour day shift M-F; additional days / shifts as needed
Location: 530 NE Glen Oak Ave, Peoria, IL, United States

530 NE Glen Oak Ave, Peoria, IL, United States

Job Description

Description

The Patient Centered Care Specialist combines an orientation toward patient-centered care, an understanding of change management principles and tools, knowledge of customer service practices, proficiency in measurement and data interpretation, and an understanding of health services delivery and the clinical operating environment, in order to provide support to operating units in achieving excellence in Patient Experience. The role aligns strongly to the work and activities of the OSF Mission Services, serves as a key resource to OSF HealthCare management in developing and maintaining a culture where the patient is at the center of care, and service excellence is aligned with clinical excellence and leadership capacity to provide an outstanding experience for each patient we serve. The Patient Centered Care Specialist is responsible for continuous education, illumination and focus upon best practices in patient-centered care. Works collaboratively with leadership throughout the operating unit and region and, at times beyond, so as to identify and facilitate initiatives that will continuously improve the patient experience.

Qualifications

REQUIRED QUALIFICATIONS:

 

Bachelor's degree in education, nursing, communications or other related field.

 

 

3 years of experience in coaching, process improvement, change management, service excellence or adult education with demonstrated ability to drive results

 

 

Strong interpersonal and problem solving skills to work with leadership, providers, staff and administration and to recommend and implement changes

 

Ability to assess, evaluate, and implement ministry wide programs providing oversight and direction for local leaders and staff to ensure achievement of goals

 

Basic knowledge of Microsoft office

 

 

PREFERRED QUALIFICATIONS:

 

Master’s Degree in healthcare administration, nursing, communications or other related field

 

 

Facilitator for IC2it, Real Colors, Emotional Experience, Mission Integration; RIM training completion

 

 

Certified Patient Experience Professional (CPXP)

 

CPR – American Heart Association

 

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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