In collaboration with leadership and administration, Patient Experience Coach champions service excellence throughout the organization. Partners with management and staff to support performance improvement and process management efforts at a microsystems level specific to the Patient Experience. Observes the patient experience environment and behaviors of mission partners and provides real-time coaching and education. Provides direct feedback to management in the implementation of changes to achieve and sustain patient experience best practices. Assists managers and staff with communication and integration of improvement efforts. Identifies resistance and barriers to change; addresses issues appropriately to facilitate and sustain improved patient satisfaction outcomes.
Minimum of 5 years’ experience in coaching, process improvement, change management, service excellence and/or adult educational with demonstrated ability to drive results.
Proficient computer skills and analytical skills in order to gather and interpret data relevant to complex patient care problems.
Maintains advanced skills in information technology and programs.
Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.
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