OSF Healthcare Careers

Director Patient Experience - OSF011819

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: Monday - Friday
Location: 800 NE Glen Oak Ave, Peoria, IL, United States

800 NE Glen Oak Ave, Peoria, IL, United States

Job Description

Description

The Director of Patient Experience is responsible to build, lead, and maintain a culture of high performance that elevates and focuses upon the patient experience built on the Mission of OSF and using relevant data, evidence and leadership methodologies across all of OSF HealthCare.  This role is responsible to design, develop and enable successful execution of patient experience strategies and approaches for an organizational culture that achieves and sustains exceptional patient experience. This leader is accountable for a consistent, collaborative organizational strategy which assures that all leaders are active owners of patient experience for a culture which delivers safe, respectful, courteous, efficient, and effective care, with high reliability.

Qualifications

REQUIRED QUALIFICATIONS:

 

Bachelor’s degree in healthcare profession, leadership and management, customer service, or communications field

 

 

3 years of leadership demonstrably connected to patient experience and/or quality improvement

 

 

Proven excellence in motivational leadership, healthy communication and improvement and transformation-oriented collaboration across teams

 

Demonstrated ability to elevate performance in patient experience and to assess, plan, execute and evaluate related to patient experience strategic work 

 

Strong competency in navigating complex system questions and demands ranging from IT and analytics, to ongoing guidance of Patient Experience strategies  

 

 

 

 

PREFERRED QUALIFICATIONS:

 

Master’s degree in healthcare profession, leadership management, customer service, or communications field

 

 

Health care leadership experience

 

Experience in teaching and guiding and leading others to excellence

 

 

Patient Experience Certification from Beryl Institute (or similar program)

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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