OSF Healthcare Careers

Operational Account Manager - OSF011221

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: Monday-Friday; 8:00am-5:00pm
Location: 2800 W 95th St, Evergreen Park, IL, United States

2800 W 95th St, Evergreen Park, IL, United States

Job Description

Description

The Operational Account Manager is the primary IT point of contact for assigned site/service line operational issues. Develops and maintains service relationships with assigned support areas. Provides daily communication and coordination for day to day IT activities for assigned sites/service lines. Authorizes IT Operational Requisitions. Understands major workflows and environment for support assignments. Follows up on Incidents, and Service Request and prepares SBARS for Minor Capital requests. Main point of contact for service outages. Assists with outage communication and coordination. Requires travel to various sites in the region and throughout the OSF Ministry.

Qualifications

REQUIRED QUALIFICATIONS:

 

Bachelor’s degree in Business Administration, Computer Science, Nursing or related field with 3 years information systems or equivalent business experience in a complex medical or industrial environment

            OR

Associates degree with 5 years information systems or equivalent business experience in a complex medical or industrial environment

 

Experience with application implementation and support.

  

Possesses excellent written, oral and interpersonal communication skills. Strong listening skills.

 

Ability to adapt style and content of communication for technical and non-technical audiences.

 

Ability to understand and deal effectively with problems and opportunities which arise in a complex, multiprocessing environment.

 

Understanding of IT processes and systems and their interrelationships.

 

Understanding of business workflows and their interrelationships.

 

 

PREFERRED QUALIFICATIONS:

 

Bachelor’s degree in Business Administration, Computer Science, Nursing or other closely related field in order to understand management principles and finance.

  

Experience with application implementation and support in the healthcare industry.

 

Experience as a service representative.

 

Experience with key OSF applications.

  

Understanding of healthcare clinical and business workflows and their interrelationships.


 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

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Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.