OSF Healthcare Careers

HME Centralized Intake Rep - OSF009881

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: M-F 8-5; weekend and call rotation.
Location: 2265 W Altorfer Dr, Peoria, IL, United States

2265 W Altorfer Dr, Peoria, IL, United States

Job Description

Description

The Patient Intake Representative is responsible for receiving referral orders and accurately completing intake paperwork.  This position builds effective relationships with referring sources by providing support to patients, staff, and physicians during order processing. The rep will initiate  insurance benefit verification and initial authorization of services with the patient’s insurance company.  The rep will act as a liaison between insurance companies and the clinician/patient by communicating the need for home medical equipment services and obtaining the proper authorizations. Maintains knowledge of coverage criteria and reimbursement for HME.

 

Responsibilities may include gathering information from medical records, patients, families, and health care team members to assist in completing the order in a timely and efficient manner. Ensures initial equipment is delivered promptly to patients and communicates with referral sources when unable to meet delivery expectations.  Works with HME leadership to ensure services run efficiently.

Duties may include non-clinical related functions (i.e. making copies and faxing information as needed by referral to contracted vendor.)  Assist in transfer of delivery paperwork for reimbursement. The incumbent is in daily contact with patients, family members and members of the health care team and require excellent human relations and communication skills.

Qualifications

REQUIRED QUALIFICATIONS:

  • High school graduate or equivalent.
  • Demonstrates ability to work independently and execute own workload.

  • Must be able to use and operate medical and/or office equipment/computers

  • Knowledge of reimbursement and regulatory requirements for HME.

  • Experience working with government and accrediting agency officials.

  • Demonstrates excellent communication, human relations, and analytical and problem solving skills.

  • Expected to take department on-call on rotating basis.

  

PREFERRED QUALIFICATIONS:

  •  1-2 years of HME related work experience preferred.

  

 

EQUAL OPPORTUNITY EMPLOYER

Applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age physical or mental handicap unrelated to ability or an unfavorable discharge from military service.

 

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Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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