OSF Healthcare Careers

Manager Patient Accounts - PAT001414

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: Monday - Friday during normal business hours
Location: 7915 N Hale Ave, Peoria, IL, United States

7915 N Hale Ave, Peoria, IL, United States

Job Description


Managers are primarily responsible for and must demonstrate knowledge and expertise in one of the below Revenue Cycle areas of focus.   However, Revenue Cycle Managers are expected to have general knowledge in all areas of focus. Managers are responsible for assisting with the overall departmental planning, trend analysis and evaluation of the department’s performance and providing regular performance updates to the Patient Accounts Director. Also responsible for supervising assigned Patient Accounts Representatives. 

These positions will report to the Patient Accounts Director, and are responsible for the administration and management of all personnel and functions of Billing, Account Receivable Follow-up, Payment Discrepancy (Denials / Underpayments), Credits, Self-Pay Processing, Cash Posting and Customer Service.   

Primary responsibilities include ensuring timely billing and collection of accounts receivable, supervising and monitoring personnel daily, communicating regularly with staff and leadership to keep abreast of issues and to provide evaluations/feedback, carrying out organizational policies and procedures, recruiting  training and retaining of staff, and establishing unit goals and objectives.




  •  5 years of progressively more responsible health care management experience.
  • Knowledge of the Federal and State Fair Debt Collection Regulations.    
  • Working knowledge of the principles and fundamentals related to budgeting, accounting, record keeping and business writing, as well as knowledge of general administrative procedures such as payroll, vendor management, purchasing, are required.
  • Requires excellent customer service skills, interpersonal ability and demonstrated leadership skills to regularly interact with Administration, medical staff, nursing personnel, all other hospital professionals, and external health care professionals.
  • Requires analytical ability to complete high-level problem-solving, develop and provide direction in the implementation of short and long-term departmental goals; provide administrative direction to personnel in the resolution of problems or difficult tasks.
  • Must possess supervisory skills for accepting responsibility, making decisions, directing, delegating and supervising personnel.
  • Excellent communication and organizational skills required. 
  • Must possess ability to investigate, analyze and resolve departmental issues. 
  • Must possess ability to work efficiently and accurately, and to organize and plan work.
  • Requires process improvement skills and the ability to develop and execute a plan of action.






  •  Bachelor's Degree (BA or BS) or Associates Degree with emphasis in Business or Health Administration is preferred.





Applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age physical or mental handicap unrelated to ability or an unfavorable discharge from military service.


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Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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