OSF Healthcare Careers

RN Call Center Weekend - PAT001398

Hours per week: 20
Status (Benefits): Part-Time
Work Schedule: 4 out of 5 weekends, day or PM shift - orientation schedule includes weekday shifts
Location: 7915 N Hale Ave, Peoria, IL, United States

7915 N Hale Ave, Peoria, IL, United States

Job Description

Description

Reporting to the Manager of the Centralized Call Center, is responsible for triaging all calls from clients, assessing needs, giving appropriate clinical options and facilitating referrals to primary providers, specialists, healthcare facilities, home care, and community resources for the OSF Healthcare region. Educates the caller when appropriate regarding immediate care advice and preventative behaviors. Demonstrates the knowledge and skills necessary to provide patient care that is appropriate to the ages of the patients served. Understands and is able to perform the role of after hours order management nurse by demonstrating knowledge of Medicare regulations and the ability to recognize the need for a complete order. Provide initial notification and triage, if needed, for Incident/ Workman’s compensation. Provides post discharge courtesy calls for primary providers.

Qualifications

REQUIRED QUALIFICATIONS:

  • Bachelor's degree in Nursing or must attain within specified time period.

  • A minimum of five years of clinical experience (or per Call Center Leadership discretion) utilizing nursing process skills to understand quality assurance standards, gain an understanding of the variety of types of patients/callers cared for in the Centralized Call Center and develop the ability to direct callers to appropriate medical interventions is required.

  • Current Illinois and Michigan State license as a Registered Nurse is required unless extenuating circumstances prevent Michigan licensure. A Nurse will not be able to triage phone calls from Michigan until she/he obtains a Michigan state license.

  • A minimum of five years of clinical experience (or per Call Center Leadership discretion) utilizing nursing process skills to understand quality assurance standards, gain an understanding of the variety of types of patients/callers cared for in the Centralized Call Center and develop the ability to direct callers to appropriate medical interventions is required.

  • Analytical skills are necessary in order to gather and interpret data relevant to relatively complex patient care problems.

  • Demonstrate the ability to become proficient working with computers.

  • Documentation in each data base system must be accurate and concise.

  • Is able to type at the rate of 25 words per minute.

  • Interpersonal skills are necessary to comfort patient/caller, to communicate effectively and concisely and to instruct patient/callers to appropriate medical care and work well as a team member.

  • Works under minimal supervision, must be organized and able to set priorities, maintain excellent work attendance and performance, and a positive and helpful attitude.

     

  

 

EQUAL OPPORTUNITY EMPLOYER

Applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age physical or mental handicap unrelated to ability or an unfavorable discharge from military service.

 

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Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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