OSF Healthcare Careers

Guest Services Concierge - OSF009352

Hours per week: 16
Status (Benefits): Part-Time
Work Schedule: 830a-5p; Every Monday and Every Other Weekend; Holiday Rotation
Location: 530 NE Glen Oak Ave, Peoria, IL, United States

530 NE Glen Oak Ave, Peoria, IL, United States

Job Description

Description

The Guest Service Concierge greets family members and visitors while they are entering the medical center, traveling throughout the facility or waiting in department or lobby. Proactively assists patients and visitors traveling throughout the medical center. The Guest Services Concierge delivers information and directional services. Receives and directs visitors, answers telephones and tidy up the lobby.  Assist in guiding visitors to other OSF facilities, area accommodations, area amenities, and gives local area directions.

Qualifications

REQUIRED QUALIFICATIONS:

 

High School diploma or equivalent required

 

6 months of direct customer service or hospitality experience

 

Basic understanding of computers and email communication

 

Must be able to demonstrate high deductive reasoning skills necessary to provide assistance with guests

 

Excellent oral and written communication skills required in order to communicate clearly and concisely

 

Ability to interpret, evaluate and resolve patient/family/customer service issues

 

Must be able to multitask in a fast-paced environment.

 

 

PREFERRED QUALIFICATIONS:

 

Experience working with an electronic medical system for example, EPIC  

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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