OSF Healthcare Careers

Manager Urgent Care - NOR000049

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: M-F
Location: 1765 Bradford Ln, Normal, IL, United States

1765 Bradford Ln, Normal, IL, United States

Job Description


The Manager Urgent Care directly oversees and mentors the Care Guide’s and urgent care APPs, is responsible for the operations of modern urgent care sites, ensures and maintains operational efforts within the guidelines, policies, and procedures of the modern urgent care model. The Manager is responsible for the day-to-day management and oversight of 2-3 urgent care sites including scheduling of resources, process and equipment excellence, tidiness and appearance of facilities, patient experience, Key Performance Indicators adherence and outcome success, and management and retention of mission partners. In collaboration with division leadership, establishes and maintains outcomes that meet modern urgent care model standards and key performance indicators. The Manager has primary focus on the urgent care sites under their supervision as well as all aspects of financial, operational, brand, facility, and integration performance. Works in a dyad model with the Lead APPs and reports to the Modern Urgent Care Director of Operations.




Bachelor degree in business or healthcare related field.


Minimum of 1 year of management experience. 


Professional knowledge in staffing and scheduling processes patient logistics and patient flow processes with the ability to prepare necessary analyses, reports, policies and budgets.


Ability to direct the work of teams and assigned resources.


Strong interpersonal skills and ability to promote teamwork and build effective working relationships.


Ability to lead teams.


Project management and performance improvement experience.


Strong analytical skills.


Knowledge of medical office procedures.


Knowledge of CPT-4 and ICD-10 coding.


Skill in mentoring and providing feedback to others


Ability to set priorities and use good judgment


Ability to work efficiently under pressure








Minimum of 3 years of management experience in an urgent care or related service


Front office or clinical role in a medical office setting, including: scheduling, billing, and insurance reimbursement






Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.


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Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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