OSF Healthcare Careers

Program Manager - CEN000590

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: 40
Location: 9600 N Franciscan Dr, Peoria, IL, United States

9600 N Franciscan Dr, Peoria, IL, United States

Job Description


The Program Manager provides service to the healthcare Ministry in three primary categories: providing programmatic oversight for complex programs of inter related projects, providing business assessment and gap analysis to develop and plan programs and projects, and by providing PI expertise and mentorship across the PI Division and support of business leadership to drive a culture of performance improvement across the healthcare system. 

The Program Manager is responsible for the overall development and delivery of complex inter-related   projects that cross division, organization, or entity boundaries.  Directs projects requiring significant  Performance Improvement support from original concept through design and implementation and ensures project objectives are achieved within the agreed upon scope, timeline, risk management, and resource levels.  Following departmental program and project management standards is responsible for determining strategies, directing change management activities, developing conceptual designs, completing business assessments, developing project budgets, and developing, managing, and integrating detailed project work plans.  Program Managers play a key role in training, coaching, and mentoring senior leadership, management and PI professionals. The Program Manager functions as a process and technical expert with a high level proficiency in business process measurement, performance assessment, project scoping and project execution or planning using Rapid Improvement Model, (RIM), DMAIC, DMEDI, Lean, Project Management and other PI methodologies.




  • Knowledge of healthcare delivery, project and program management, performance improvement methodologies (i.e. RIM, Lean, DMAIC, DMEDI,etc), basic budgeting, and healthcare legislation at a level normally acquired through completion of a Bachelor’s degree in Business Administration, Health Sciences, Nursing, or other closely related field in order to understand management principles and finance. 
  • 5 - 10 years directing and managing multiple complex projects, using Performance Improvement and Project Management tools.
  • Interpersonal skills necessary in order to present ideas and information to leadership, management, project teams, and PI staff. 
  • Ability to challenge leadership effectively and influence business. 
  • Ability to demonstrate emotional intelligence.
  • Must be a results oriented change agent who is an effective business systems thinker with demonstrated ability to lead other people in a team oriented environment. 
  • Requires demonstrated ability to counsel and develop other professional staff in a manner consistent with the Mission and Values of OSF Healthcare System.
  • Analytical skills in order to gather both quantitative and qualitative data necessary in finding creative solutions to difficult and complex problems, many of which are abstract in nature.
  • Excellent written and verbal communication skills required. 
  • Must be able to translate complex concepts and problems into verbal and written presentations and business plans.
  • Must have advanced computer skills in word processing, spreadsheet, flow-charting, and presentation applications in order to train others.  
  • Strategic Affiliations and Business Development



  • Masters preferred. 
  • Professional Project Management and/or Performance Improvement certification and experience in these areas strongly preferred.
  • Approximately 3 - 5 years of healthcare experience preferred in order to gain comprehensive knowledge and expertise needed to develop a strategic perspective and independently solve complex business process problems in a collaborative manner and a rapidly changing environment.
  • Management experience is desirable.




Applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age physical or mental handicap unrelated to ability or an unfavorable discharge from military service.


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Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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