OSF Healthcare Careers

Vice President Intake Operations - OSF008147

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: Monday - Friday
Location: 800 NE Glen Oak Ave, Peoria, IL, United States

800 NE Glen Oak Ave, Peoria, IL, United States

Job Description

Description

The Vice President of Intake Operations is responsible for managing all aspects of intake support and service Ministry-wide. Develops the Ministry’s intake strategy and manages the overall performance of staff and processes to achieve the highest levels of customer satisfaction, including establishment of policies and procedures; implementation of strategic, financial, and clinical priorities; resources required; performance metrics; responsibility of departmental budget; and accountability of the department.

Qualifications

REQUIRED QUALIFICATIONS:

 

Bachelor’s Degree

 

 

5 years of customer service experience with proven outcomes

 

5 years of experience in an operational leadership role, preferably in a healthcare environment

 

 

Data-driven decision making while relying on strong interpersonal skills to drive change

 

Fosters a culture of inclusion that encourages employee contribution, respect, and support of all types of individuals

 

Possesses strong customer service skills and demonstrates compassion and empathy

 

Proven success in developing strategic plans and attaining goals in a fast-paced, dynamic environment

 

 

 

PREFERRED QUALIFICATIONS:

 

Master’s Degree

 

 

Possesses strong leadership skills, superior influencing ability, broad perspective, and a partnership-based approach to relationships

 

Effective leadership and analytical skills, including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities

 

Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations

 

Demonstrated ability to achieve excellence in client experience and service within a contact center

 

Working proficiency with metrics, measurements, reports and operations specific to contact centers

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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