Under direct supervision of the Manager/Supervisor of Client Device Services, functions as a first contact for the definition, coordination and resolution of basic client problems, service and support requests for computer systems and applications received from the Service Center. Level 1 hardware, software, and telecommunications support. Secondary responsibility under the guidance of a Client Device Support Tech II, III, or IV for assisting projects or relocations to carry out operational implementation, installation, training, maintenance, and support of information systems hardware and software. Escalates problems and issues to appropriate IS personnel when unable to resolve. May recommend system modifications to reduce user problems. Assists or maintains simple inventory control and basic asset management. Tech is primarily assigned to one location, with potential deployment to other facilities as needed.
A basic to intermediate level of educational development is required in order to support computer information systems and applications at a level or experience generally acquired through completion of high school or GED. Some form of technical accreditation in a related field preferred. One certification in area of discipline within 18 months of hire. Certification could be obtained through internally provided training.
Certifications must be maintained.
Minimum of 0-3 years of client device support experience.
Experience in information technology customer service preferred.
Experience with key OSF applications/technology preferred
Ability to troubleshoot computer systems problems at a level generally acquired through completion of a least 1-3 years of field service support experience in a business environment or related experience.
Ability to effectively communicate to technical and non technical audiences. Excellent written and oral communication skills needed to communicate to customers.
Analytical skills necessary to diagnose basic to intermediate compuer hardware/device, workstation operating systems, office automation software and business problems and apply information system technology for effective resolution.
Working knowledge of and basic troubleshooting of Microsoft applications.
Ability to read and create spreadsheets and Visio diagrams to complete project work and relocations.
Must be dependable in meeting commitments, handling change, being accountable and focused under pressure.
Applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age physical or mental handicap unrelated to ability or an unfavorable discharge from military service.
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Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.