The Access Center Supervisor is an important member of the leadership team who is accountable for overseeing and supervising the daily activities of the Access Center Scheduling department(s). This position is responsible for supporting Mission Partners in multiple locations.
High School Diploma or GED
3 years of physician office work experience
Great phone etiquette and superior customer service skills.
Must be able to work in a fast-paced environment with changing priorities.
Excellent problem-solving and decision-making skills.
Strong computer skills – Excel, Outlook, Word.
Strong communication, interpersonal, and organizational skills.
Ability to work collaboratively with a wide variety of people, responding to stressful situations in a calm and rational manner.
Flexibility and an eagerness to support changes to improve the patient experience.
Associate’s Degree in a healthcare related field
1 year of experience leading a team or as a supervisor
1 year of call center experience
6 months of Cisco phone experience
Prior experience with Epic scheduling and registration
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