OSF Healthcare Careers

Supervisor Access Call Center/Non-Clinical - PAT001329

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: Mon-Fri 8:30-5:00
Location: 7915 N Hale Ave, Peoria, IL, United States

7915 N Hale Ave, Peoria, IL, United States

Job Description

Description

The Access Center Supervisor is an important member of the leadership team who is accountable for overseeing and supervising the daily activities of the Access Center Scheduling department(s). This position is responsible for supporting Mission Partners in multiple locations.

Qualifications

REQUIRED QUALIFICATIONS:

 

High School Diploma or GED

 

 

3 years of physician office work experience

 

 

Great phone etiquette and superior customer service skills.

 

Must be able to work in a fast-paced environment with changing priorities.

 

Excellent problem-solving and decision-making skills.

 

Strong computer skills – Excel, Outlook, Word.

 

Strong communication, interpersonal, and organizational skills.

 

Ability to work collaboratively with a wide variety of people, responding to stressful situations in a calm and rational manner.

 

Flexibility and an eagerness to support changes to improve the patient experience.

 

 

 

PREFERRED QUALIFICATIONS:

 

Associate’s Degree in a healthcare related field

 

1 year of experience leading a team or as a supervisor

 

1 year of call center experience

 

6 months of Cisco phone experience

 

Prior experience with Epic scheduling and registration

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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