Coordinate and direct the work of assigned Mission Partners engaged in troubleshooting and resolving specimen intake issues for the laboratory. Oversee laboratory processes relating to customer service, specimen/shipment monitoring and reconciliation, critical reporting, additional test orders, work queue/list follow up, and risk mitigation in a high-volume, fast paced, production-like environment. Responsible to assist with the design, development, implementation, and oversight of a comprehensive program to ensure that all specimen intake exceptions are documented and resolved. Coordinate and communicate effectively with other health care professionals in and outside of the laboratory to resolve specimen intake issues. Serve as the point of escalation to resolve routine and complex laboratory problems, as well as customer service issues. Participate in performance monitoring, orientation, mentoring, recognition and education of assigned Mission Partners. Monitor overall operational performance of the unit through direct observation, as well as collection and review of data and reports. Participate in root cause analysis efforts and actively supports process improvement through initiation of corrective actions to address process problems. Develop and revise departmental workflows, policies, and procedures. Ensure provision of high quality services and compliance with department, medical center and regulatory requirements and safety standards.
High School Diploma or equivalent
Minimum 1 year experience in a high volume, fast-paced, customer-oriented setting
Minimum 1 year experience in a laboratory, healthcare, or leadership role
Proficiency with Microsoft Office applications and website navigation
Excellent written and verbal communication skills
Positive, professional attitude and demeanor
Critical thinking, problem solving skills, decisive judgment and follow through
High level of professionalism in stressful situations; must possess conflict management skills
High attention to detail in order to verify/match letters and numbers to prevent mislabeling
Organized, able to prioritize and multi-task in a fast paced environment, with tight turnaround times
Maintain composure while working under pressure; ability to perform job duties with frequent interruptions and/or distractions
Strong interpersonal skills to direct team daily, coach and motivate for performance, and interact and communicate effectively with other health care professionals in and outside of the laboratory
Must be highly motivated and self-directed
Associates or Bachelor degree, preferably in a science, healthcare, or management field
2 years of clinical laboratory experience
Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.
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