The Credentialed Trainer (CT) is responsible for training employees on the Epic ambulatory system, acclimating new employees, introducing process changes to existing employees, developing and administering competency tests, and conducting performance audits to identify focused training needs. This role is also responsible to collaborate with the Instructional Designers in developing all training material. The CT has reporting responsibility to the AEMR Training Manager.
The CT is responsible to build relationships with all physician office personnel within the assigned regions as training optimization needs dictate. The CT will collaborate with superusers in order to understand office workflows, processes and policies. Maintain an open line of communication with the superusers, establishing superuser accountability and end user development
- (Clinical/Clerical) experience in a healthcare setting required.
- Computer knowledge/experience, general knowledge of desktop applications required.
- Ability to communicate effectively in a classroom setting and motivate and promote enthusiasm to all end users.
- Requires individual to attain “credentialed” within 90 days of the initiation of the credentialing process and to maintain this status.
- Good working knowledge of integrated healthcare workflows.
- Requires basic knowledge of the Ambulatory initiatives that directly impact the physician practices.
- Requires basic knowledge of physician office processes.
- Excellent communication skills essential. Ability to assess situation, evaluate risks, and make recommendations.
- Ability to assess the effectiveness of policies/procedures and to recommend improvements.
- Ability to assess the need for and implement optimization efforts within individual practices.
- Ability to communicate with diverse groups and resolve conflicts appropriately.
- Ability to create and provide quality assurance on detailed training curriculum.
- Ability to display creativity and flexibility.
- Ability to give effective, articulate presentations to others.
- Ability to effectively train and educate others.
- Ability to understand relationships within systems and integrate processes.
- Ability to operate effectively with the regional leadership team and all levels of the organization including project teams.
- Knowledge of organization's operating procedures and approval processes.
- Knowledge of communication protocols and processes.
- Will require travel to deliver training.
- Knowledge of healthcare delivery and management and information technology at a level normally acquired through completion of a Bachelor’s degree in Nursing, Business Administration, Computer Science, or other closely related field or is preferred.
- Experience in delivering education and training preferred.
- Experience working as a classroom instructor and with adult education curriculum development is preferred.
- Previous work on interdisciplinary projects that include various healthcare providers, administrators, and information system professionals is preferred.
- Experience with staff education, developing teaching plans and learning styles are also preferred.
EQUAL OPPORTUNITY EMPLOYER
Applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age physical or mental handicap unrelated to ability or an unfavorable discharge from military service.
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Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.