OSF Healthcare Careers

Patient Experience Coach -Part time - OSF006833

Hours per week: 24
Status (Benefits): Part-Time
Work Schedule: Mostly day shift, occassionally evening hours
Location: 5666 E State St, Rockford, IL, United States

5666 E State St, Rockford, IL, United States

Job Description

Description

In collaboration with leadership and administration, Patient Experience Coach champions service excellence throughout the organization. Partners with management and staff to support performance improvement and process management efforts at a microsystems level specific to the Patient Experience. Observes the patient experience environment and behaviors of mission partners and provides real-time coaching and education. Provides direct feedback to management in the implementation of changes to achieve and sustain patient experience best practices. Assists managers and staff with communication and integration of improvement efforts. Identifies resistance and barriers to change; addresses issues appropriately to facilitate and sustain improved patient satisfaction outcomes.

Qualifications

REQUIRED QUALIFICATIONS:

 

Bachelor’s Degree

 

Minimum of 5 years’ experience in coaching, process improvement, change management, service excellence and/or adult educational with demonstrated ability to drive results.

 

Proficient computer skills and analytical skills in order to gather and interpret data relevant to complex patient care problems.

 

Maintains advanced skills in information technology and programs.

 

 

PREFERRED QUALIFICATIONS:

 

Master’s Degree

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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