OSF Healthcare Careers

Licensed Practical Nurse, Care Guide - URG000081

Hours per week: 36
Status (Benefits): Full-Time
Work Schedule: 8a-8p
Location: 520 N Cunningham Ave, Urbana, IL, United States

520 N Cunningham Ave, Urbana, IL, United States

Job Description

Description

The Licensed Practical Nurse Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Care Guide is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of the Manager Urgent Care (Urgo) and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Care Guide is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

Qualifications

REQUIRED QUALIFICATIONS:

 

Graduate of accredited Licensed Practical Nursing program

 

Basic computer skills with Microsoft Office and email

 

1 year clinical experience in a Health Care facility.

 

Licensed Practical Nurse, Illinois license

 

American Heart Association (BLS for Health Care Providers)

 

 

PREFERRED QUALIFICATIONS:

 

1 year experience in an Urgent care or related clinical service

 

Previous experience with an electronic health record

­ 

Phlebotomy, injections, minor procedure assistance

 

Exceptional customer service and phone etiquette

 

Knowledge of urgent care medical specialty

 

Knowledge of Epic

 

Skilled in correct grammar, spelling, and punctuation

 

Ability to maintain effective and organized systems to ensure timely patient flow

 

 

 

 

EOE/Minorities/Females/Vet/Disabled

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

 

Experience the OSF culture and community by clicking here.

 

 

 

Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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