OSF Healthcare Careers

Performance Improvement Manager - SFM000064

Hours per week: 40
Status (Benefits): Full-Time
Work Schedule: 8:00 - 4:30
Location: 605 NE Jefferson Ave, Peoria, IL, United States

605 NE Jefferson Ave, Peoria, IL, United States

Job Description


Under general direction, responsible for supporting the management of multiple Performance Improvement projects ranging from low to high complexity, from original concept through design and implementation, that are strategically focused and drive performance and financial results. This position may lead low to moderately complex programs.    Serves as a key enabler of Performance Improvement activities across the Ministry by integrating people, process, and technology following departmental project management standards, responsible for completing workflow and application design, completing business assessments, developing and managing project budgets, developing and managing detailed project work plans, and implementing solutions for projects involving Performance Improvement activities.   This position has a significant impact on the division’s ability to meet business expectations of those we serve, improve quality, improve performance measures, reduce cost and improve financial performance.  Plans and manages major business process change through efficient and effective use of performance improvement methodology and tools.  Trains and leads project team members.  Identifies critical integration issues with other projects/processes and coordinates the improvements with the appropriate project/process owners to accomplish project goals.    Ensure communication, coordination, and integration of project work with all areas affected by a project including those we serve, information services, impacted vendors, and facility leadership.  Serve as a liaison with the business leaders of OSF Healthcare System.




Knowledge of healthcare delivery and management principles and practices, normally acquired through completion of a Bachelor’s degree.

Approximately three to five years of professional level experience necessary to gain comprehensive knowledge of Performance Improvement and business principles needed to identify and resolve problems, many of which are abstract in nature, to plan and conduct complex project assignments, and to prepare reports. 

Minimum of three years experience managing projects preferably in the Healthcare industry.

Experience with business and performance improvement planning.  

Experience managing a project team as demonstrated through improvement in outcome measures

Experience managing interdisciplinary projects that include various health care providers, finance, hospital staff, information system, and performance improvement professionals. 

Experience with operational systems and their interrelationships

Experience with key OSF applications preferred.


Ability to adapt project management style and processes to team and the specific environment

Ability to adapt style and content of communication for technical and non-technical audiences

Ability to analyze situation/information and formulate a plan of action that is in line with business and financial constraints

Ability to assess situation, evaluate risks, and make recommendations

Ability to assess the effectiveness of policies/procedures and to recommend improvements 

Excellent written and verbal communication skills required.  Must be able to translate complex concepts and problems into verbal and written presentations and business plans.

Ability to communicate with diverse groups and resolve conflicts appropriately

Ability to create detailed supporting documents

Ability to develop project plans, including work breakdown structures, key resource requirements, risks and alternatives, supporting documentation and justification, and quality assurance procedures.

Ability to make presentations to business leaders and key stakeholders

Knowledge of communication protocols and processes

Ability to display flexibility during all aspects and phases of the project

Ability to effectively use standard project-management tools

Ability to understand relationships between systems and processes

Ability to operate effectively with project teams and those we serve

Knowledge of organization operating procedures and approval processes

Knowledge of information-dissemination processes and standards within the organization

Additional skills and abilities defined in role specific competency model

Interpersonal skills necessary to objectively present ideas and information, lead project teams and to effectively present reports and recommendations to enable top OSF leadership decision making.  

Analytical skills necessary to gather both quantitative and qualitative data necessary in finding creative solutions to difficult and complex problems, many of which are abstract in nature.  Must have the ability to learn and do statistical analysis.

Must be a results oriented change agent who is an effective business systems thinker.  

Must be able to manage risk and ambiguity, work effectively with the business to refine project scope, and be able to manage multiple priorities

Understanding of and the ability to apply effectively apply clinical informatics concepts 

Must have a demonstrated high degree of experience and knowledge with Microsoft application suite.




Applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age physical or mental handicap unrelated to ability or an unfavorable discharge from military service.


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Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

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